What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why JotForm login info not saving on Mozilla

    Asked by Dealertech on August 08, 2016 at 07:37 PM

    Having to type in my login every time now. It is not saving, only on this website. What happened?

    in
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    JotForm Support

    Answered by Kiran on August 08, 2016 at 10:22 PM

    I am not sure if I understand your query correctly. Do you mean to save the login information on the browser? If so and you are using Chrome browser, you may need to verify the Manage Passwords section on the Chrome Browser from the settings. Also, please check if you have opted not save passwords for JotForm site on the browser in this section.

    Hope this information helps! Let us know if you are referring something different. We will be happy to assist. 

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    Answered by Dealertech on August 10, 2016 at 02:56 PM

    I've been using Firefox for years to log into Jotform and about two or three weeks ago something changed and my login info was no longer saved, which now requires me to type in my login info every time. No other website is having this issue, only this one as of a few weeks ago now. Nothing has changed with my browser, but it seems this began happening when you revamped your login page.

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    JotForm Support

    Answered by Kiran on August 10, 2016 at 03:21 PM

    The issue seems to be a browser related issue. However, as I research on this issue I found the following article and a support forum thread from Mozilla forums that might be helpful for you.

    Please take a look and follow the steps provided in the links provided below:

    https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

    https://support.mozilla.org/en-US/questions/1012562

    Thank you!