What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails sent through my site via a jot form is "unauthenticated".

    Asked by susangarman on August 08, 2016 at 07:41 PM

    Google says make sure messages sent are authenticated using DKIM (preferred) or SPF. Can someone help me with this please? I'm clueless. Thanks

    Page URL:
    http://www.swigofcolor.com/private-party-request.html

    Emails site emails sent Via
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 08, 2016 at 10:53 PM

    I cloned your form and sent a test submission but I did not receive a message from google saying that the email notification I received is "unauthenticated." I see you are using noreply@jotform.com as the sender email. Jotform uses AmazonSES for "noreply@jotform.com" sender. To avoid getting the message again, I would suggest you contact your email service provider and ask them to whitelist jotform's addresses here: Whitelisting JotMails IP Addresses. Regards.