- cannecunAsked on August 08, 2016 at 09:39 PM
When downloaded, the encryption key is being saved as a Keynote file but it won't open in Keynote. How do I open this file?
- JotForm SupportjonathanAnswered on August 09, 2016 at 01:17 AM
To use the downloaded private key(encryption key), there is no need to open it.
You only need to upload it on the submission or email when you need to open/view the encrypted data.
User guide: Encrypted-Forms-and-How-to-Use-Them
How do we decrypt the text in the submissions panel to see it?
If your forms are encrypted you will be asked to upload your private key
As soon as you do so, It will show the success message
Once you click on the x at the top right it will decrypt the text and show it up for you.
If you are not shown this, then your form is no longer encrypted - and that is why it is not asking you. What this means is that if you make some encrypted form as non encrypted, you will be able to open the submissions without being asked for the private key, while as soon as you turn the encryption on, it will start asking you for the private key.
Let us know if you need further assistance.