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    Not receiving test emails

    Asked by timsha211 on April 05, 2012 at 04:26 PM

    I have setup forms before and could always get a test email to work. Now, none go through, and I have tried a gazillion different emails... (at least 5).

    I have been using the forms for quite some time so I can't imagine its my isp's.   Thoughts?

    Page URL:
    http://healingtheculture.com/about/donate/online-credit-card-donations<br/>/

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    Answered by gori-mathew on April 05, 2012 at 04:43 PM

    Hi,

    We are sorry for what you are experiencing. I have checked on our mail logs and found out that your submissions were all sent. I will request you to check on your spam folder and also try to requesting your ISP to whitelist Jotmail IPs, http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please do also try using different browsers and clearing cache and see if this works out.

    Please lets know if this helps to further assist you.