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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email responses not working

    Asked by jeffmines on August 09, 2016 at 07:42 AM


    My email responses do not seem to be working, even though everything appears to be set up correctly. The form is Career Lab Nominations for September 2016 (I am sorry if that is not the exact title but it's very close)


    Many thanks

    Jeff Mines



    Page URL:

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    JotForm Support

    Answered by Jan on August 09, 2016 at 09:34 AM

    Your email address is in the bounce list. It is the reason why you are not getting the emails.


    I have remove it from the list now. You should be able to receive new notifications now. Please try white-listing our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:


    If you have any questions, let us know. Thank you.