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  • Profile Image

    Email responses not working

    Asked by jeffmines on August 09, 2016 at 07:42 AM

    Hello,

    My email responses do not seem to be working, even though everything appears to be set up correctly. The form is Career Lab Nominations for September 2016 (I am sorry if that is not the exact title but it's very close)

     

    Many thanks

    Jeff Mines

    732-670-3357

    jeff_mines@glic.com

    Page URL:
    https://form.jotform.com/62033230038946

    responses email unable to receive email notification not working
  • Profile Image
    JotForm Support

    Answered by Jan on August 09, 2016 at 09:34 AM

    Your email address is in the bounce list. It is the reason why you are not getting the emails.

     

    I have remove it from the list now. You should be able to receive new notifications now. Please try white-listing our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    If you have any questions, let us know. Thank you.