Email responses not working

  • jeffmines
    Asked on August 9, 2016 at 7:42 AM

    Hello,

    My email responses do not seem to be working, even though everything appears to be set up correctly. The form is Career Lab Nominations for September 2016 (I am sorry if that is not the exact title but it's very close)

     

    Many thanks

    Jeff Mines

    732-670-3357

    jeff_mines@glic.com

  • Jan
    Replied on August 9, 2016 at 9:34 AM

    Your email address is in the bounce list. It is the reason why you are not getting the emails.

     Email responses not working Image 1 Screenshot 20

    I have remove it from the list now. You should be able to receive new notifications now. Please try white-listing our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses

    Please check these guides as well:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    If you have any questions, let us know. Thank you.