Password help

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    Jane Chandler 
    Asked on August 09, 2016 at 10:37 AM

    Good morning,


    I forgot my password and need to reset it. I have requested a reset and it is not coming through my email. I am unsure if it is the spam filter or if it is something on your side. I have checked everything I can think of. Please call me at 866-240-4666. I will be needing the information in this survey this morning.


    Best Wishes,


  • Profile Image
    Answered on August 09, 2016 at 11:51 AM

    It looks like your address was rejecting emails as spam.  When enough were rejected, your address was placed on our bounce list to prevent further rejected emails.  This prevented the sending of the password reset emails as well. 

    I remove your address from the list and sent the reset email once again.  It looks to have gone through this time.  Check your inbox and let us know if it still has not arrived.