What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password help

    Asked by Jane Chandler  on August 09, 2016 at 10:37 AM

    Good morning,


    I forgot my password and need to reset it. I have requested a reset and it is not coming through my email. I am unsure if it is the spam filter or if it is something on your side. I have checked everything I can think of. Please call me at 866-240-4666. I will be needing the information in this survey this morning.


    Best Wishes,


  • Profile Image
    JotForm Support

    Answered by david on August 09, 2016 at 11:51 AM

    It looks like your address was rejecting emails as spam.  When enough were rejected, your address was placed on our bounce list to prevent further rejected emails.  This prevented the sending of the password reset emails as well. 

    I remove your address from the list and sent the reset email once again.  It looks to have gone through this time.  Check your inbox and let us know if it still has not arrived.