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    I'm out of space, but I deleted my submissions.

    Asked by gmontreu on August 09, 2016 at 11:36 AM

    Hey. I got a notice saying I am out of space cause I am at almost a 100 submissions. I deleted the submissions and I am now at 0 submissions, and it still says I am out of space and need to upgrade. I am volunteering at a school and used your site to collect t-shirt size. I do not have a budget to upgrade to a higher account. I need parents to access the form only till this Friday, Aug 12th. Will this be possible or do I have a problem on my hands?

    Thanks

    Gita

     

    Page URL:
    http://www.americanacademyk8.org/custompage.aspx?category=ptopkr&amp;p<br/>age=g-ptopkrfunrun&amp;displayspelling=No&amp;displayspecials=No

    Submissions my submissions problem size site
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    JotForm Support

    Answered by david on August 09, 2016 at 12:46 PM

    The limit you are close to reaching the monthly submission limit.  Free accounts are able to receive up to 100 new submissions per month.  Deleting submissions does not reduce this total.  There are several "Get More" tasks that can be done from your account settings that will permanently increase this limit:

    https://www.jotform.com/myaccount/getMore

    However, other than those, only upgrading to Bronze of higher will allow for accepting more submissions in a single month.