What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form over quota?

    Asked by ButtonGuy on August 09, 2016 at 12:10 PM

    I recieved 3 submissions on a form and now am getting a message that the form is over quota - those are the only submissions this account has recieved this month  - why is this happening? Please fix it.

    Page URL:
    http://form.jotform.com/62214353021238

    form over quota Submissions message
  • Profile Image
    JotForm Support

    Answered by Charlie on August 09, 2016 at 01:39 PM

    I checked your account and you are far from reaching the account limits, you can check your account limits by clicking the human icon shape at the top right corner of the page or by simply navigating to your Account->Usage page.

    I also went ahead and recalculated your monthly usage just to make sure.

    I was also able to submit your form successfully. Here's a screencast of it:

     

    If you are still having problems on this, please do let us know.

    Apologies for the inconvenience.