Not receiving notifications emails

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    Grahammilton1985
    Asked on August 09, 2016 at 12:19 PM

    Hello,

    For some reason I have stopped receiving notification emails for 2 of my forms! I have lost LOTS of leads as a results

    The notifications seem to be set up fine...

    These are the 2 forms in question:

    https://form.jotform.com/52912375055960

    https://form.jotform.com/51644408198966

    I look forward to hearing from someone soon!

    Kind regards,

    Graham

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    david
    Answered on August 09, 2016 at 01:45 PM

    I checked our email logs for the addresses in your form and they have indeed been failing.  It looks like your addresses were rejecting the emails as spam.  When enough were rejected, it resulted in your addresses being placed on our bounce list to prevent further rejected emails.

    I removed your addresses from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you suspect further addresses are on our bounce list, they can be removed from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

  • Profile Image
    Grahammilton1985
    Answered on August 09, 2016 at 03:28 PM

    Ok, would it not a good idea to let your paying clients know when this happens?

    If my email address was not receiving notifications for one these 2 forms, how come I have been receiving notifications from other forms?

     

    Graham

  • Profile Image
    victor
    Answered on August 09, 2016 at 04:35 PM

    There exist many reason why an email is placed in the bounce list, Most if not all are rejected by the users email server and we do not have any way to manage that.

    At the moment we do not have any way knowing when it is placed there unless we manually check the list.

    As my colleague indicate you can always remove it from your ACCOUNT->SETTING->BOUNCE LIST page.

  • Profile Image
    bramstaelens
    Answered on August 18, 2016 at 03:44 AM

    Hi Jotform,

    I'm experiencing the same issue as Graham.

    Can you have a look at your email log files to check if mine is rejected as spam?

    Thanks in advance,

    Bram

  • Profile Image
    ashwin_d
    Answered on August 18, 2016 at 07:17 AM

    Hi Bram,

    I have moved your question to a new thread so that we can address your issue separately:  https://www.jotform.com/answers/909413 

    Thank you!