What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I see the hidden fields in a submitted form?

    Asked by twodivas2 on August 09, 2016 at 12:46 PM

    I have a credit card authorization form on my website and in the past I was able to see the entire number by clicking on the form in the Inbox. Now the field for the credit card number is hidding 8 of the 16 digits.

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    JotForm Support

    Answered by BJoanna on August 09, 2016 at 02:26 PM

    It is against our terms of use to collect credit card number on plain text field. We have scanned all of our database and replaced part of the CC numbers with # hash symbols. 

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I also noticed that your account is autosuspended by our phishing system, because of your credit card form. I saw that you removed credit card fields from your form. I have also removed name on the card field from your form and I have activated your account. 

    Please do not create forms that are against our terms of use or your account will be suspended again and we will not be able to activate it. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    Hope this will help. Let us know if you need further assistance.