Form Submissions Not being recorded

  • Lastpariah
    Asked on August 9, 2016 at 1:47 PM

    The Form Submissions aren't being recorded in the admin panel. They are going through on PayPal but no form submissions begin recorded in the back end.

  • victor
    Replied on August 9, 2016 at 3:33 PM

    To assist you better can you please indicate if you have embedded the form in your web page and what method you used to embed the form.

    If you have, can you provide the URL of your page where the form is embedded.

  • Lastpariah
    Replied on August 9, 2016 at 6:58 PM

    Its not being embedded. Thats the form they are using. It goes through paypal but never in the admin panel. All Forms I make now do this.

  • jonathan
    Replied on August 9, 2016 at 9:40 PM

    I checked your payment forms and I can see they have incomplete submission payments.

    Form Submissions Not being recorded Image 1 Screenshot 20

     

    I suggest you review this user guide to understand more.

    User guide: How-to-view-incomplete-payments

    This article should also help. Paypal-Incomplete-Payments-FAQ

    The submissions are there.

    Hope this help. Let us know if you need further assistance.