What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions Not being recorded

    Asked by Lastpariah on August 09, 2016 at 01:47 PM

    The Form Submissions aren't being recorded in the admin panel. They are going through on PayPal but no form submissions begin recorded in the back end.

    Page URL:
    https://form.jotform.com/62215076170145

    incomplete payment paypal
  • Profile Image

    Answered by victor on August 09, 2016 at 03:33 PM

    To assist you better can you please indicate if you have embedded the form in your web page and what method you used to embed the form.

    If you have, can you provide the URL of your page where the form is embedded.

  • Profile Image

    Answered by Lastpariah on August 09, 2016 at 06:58 PM

    Its not being embedded. Thats the form they are using. It goes through paypal but never in the admin panel. All Forms I make now do this.

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    JotForm Support

    Answered by jonathan on August 09, 2016 at 09:40 PM

    I checked your payment forms and I can see they have incomplete submission payments.

     

    I suggest you review this user guide to understand more.

    User guide: How-to-view-incomplete-payments

    This article should also help. Paypal-Incomplete-Payments-FAQ

    The submissions are there.

    Hope this help. Let us know if you need further assistance.