Form will not save

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    Asked on August 09, 2016 at 02:00 PM

    I have made all kinds of adjustments to our online registration form and it will not save or allow me to see a preview. I do not want to go back to the home screen in fear of losing all of my work. Are your servers down today?




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    Answered on August 09, 2016 at 02:14 PM

    I just realized I had the same issue 9 months ago after reviewing my past questions. I still cannot figure out why after editing previous forms, and integrating PayPal, my forms will not save. I usually have to start all over, but this time, I have like several hours worth of work into my updated form, now it is about to be lost again.

     I am properly logged in, cache was cleared, and I have a brand new iMac. Surely you all have been able to work with Safari before and not just Chrome or [shivers] Internet explorer

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    Answered on August 09, 2016 at 03:59 PM

    I have checked your form and I can see you've updated it recently, the last change saved was 38 minutes ago. 

    It shows the payment field set up too: 

    You can also check your form history by following this guide How-to-view-form-revision-history

    I have checked on our end and I can also see you were able to save the last changes you made on your form. 

    However, if you're still experiencing the issue, could you please provide us a screenshot of the web console? 

    To access the developer console in Safari, use the Develop > Show Error Console menu item (Option-Cmd-C)

    This guide will help you to upload the screenshot: How-to-add-screenshots-images-to-questions-in-support-forum