What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form will not save

    Asked by jlosier5113 on August 09, 2016 at 02:00 PM

    I have made all kinds of adjustments to our online registration form and it will not save or allow me to see a preview. I do not want to go back to the home screen in fear of losing all of my work. Are your servers down today?




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    Answered by jlosier5113 on August 09, 2016 at 02:14 PM

    I just realized I had the same issue 9 months ago after reviewing my past questions. I still cannot figure out why after editing previous forms, and integrating PayPal, my forms will not save. I usually have to start all over, but this time, I have like several hours worth of work into my updated form, now it is about to be lost again.

     I am properly logged in, cache was cleared, and I have a brand new iMac. Surely you all have been able to work with Safari before and not just Chrome or [shivers] Internet explorer

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    JotForm Support

    Answered by Kevin_G on August 09, 2016 at 03:59 PM

    I have checked your form and I can see you've updated it recently, the last change saved was 38 minutes ago. 

    It shows the payment field set up too: 

    You can also check your form history by following this guide How-to-view-form-revision-history

    I have checked on our end and I can also see you were able to save the last changes you made on your form. 

    However, if you're still experiencing the issue, could you please provide us a screenshot of the web console? 

    To access the developer console in Safari, use the Develop > Show Error Console menu item (Option-Cmd-C)

    This guide will help you to upload the screenshot: How-to-add-screenshots-images-to-questions-in-support-forum