What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I pay by credit card?

    Asked by Hogwartsliveschool on April 05, 2012 at 08:45 PM

    I need to pay my jotform, but appears the message 'the translation failled'. My credit card is international, what's the problem? 

    Page URL:
    http://hogwartsliveschool.blogspot.com/p/teste-do-chapeu-seletor.html

    Screenshot
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    JotForm Support

    Answered by liyam on April 05, 2012 at 11:17 PM

    I'm not sure if I'm understanding the issue properly since I don't understand the information in the screenshot. But most probably, you will  need to contact your card-issuing bank regarding the failed transaction of your card.  Or perhaps, there is an integration error in your Paypal account and your credit card information that's why it's not processing properly. 

    Have you tried selecting credit card payment method in the options instead of Paypal?