What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended. Please help.

    Asked by Gerardo Chavez Rosas on August 09, 2016 at 02:30 PM
    ¿Que le pasó a mi cuenta porque ya la suspendieron?
    suspended phishing
  • Profile Image
    JotForm Support

    Answered by Kiran on August 09, 2016 at 02:45 PM

    I see your account is suspended since your most of your forms are having the field password. Please be noted that it is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    It is required to change the term password on your forms to avoid the suspension on the account again. Let us know once you change the terms so that we can activate your account.

    Thank you!