What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my account auto-suspended?

    Asked by Sarah Ahmad  on August 09, 2016 at 03:18 PM

    Hi, I'm trying to log in my account but found this error. Please help me in this regard. 


  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 09, 2016 at 04:25 PM

    Your account has been suspended because of this form http://www.jotform.me/form/62215199356460 

    There you're asking for Credit Card information something that is not allowed at JotForm and it is considered as phishing. 

    Here is a screenshot of the guilty fields: 

    Please read our terms as there is stated that you cannot ask for this info: http://www.jotform.com/terms/ 

    You must use our payment integrations if you want to collect payment info, here is the link to our current payment integrations: https://apps.jotform.com/category/payment_processing 

    This guide may be helpful too: How-to-Enable-Payment-Authorization

    I had to remove the guilty fields from your form and un-suspended your account, please check and let us know if you have any question. 

  • Profile Image

    Answered by sarahahmad on August 10, 2016 at 01:44 AM

    Hi, Thanks for the help.