Why is my account auto-suspended?

  • Profile Image
    Sarah Ahmad 
    Asked on August 09, 2016 at 03:18 PM

    Hi, I'm trying to log in my account but found this error. Please help me in this regard. 

    Thanks

  • Profile Image
    Kevin_G
    Answered on August 09, 2016 at 04:25 PM

    Your account has been suspended because of this form http://www.jotform.me/form/62215199356460 

    There you're asking for Credit Card information something that is not allowed at JotForm and it is considered as phishing. 

    Here is a screenshot of the guilty fields: 

    Please read our terms as there is stated that you cannot ask for this info: http://www.jotform.com/terms/ 

    You must use our payment integrations if you want to collect payment info, here is the link to our current payment integrations: https://apps.jotform.com/category/payment_processing 

    This guide may be helpful too: How-to-Enable-Payment-Authorization

    I had to remove the guilty fields from your form and un-suspended your account, please check and let us know if you have any question. 

  • Profile Image
    sarahahmad
    Answered on August 10, 2016 at 01:44 AM

    Hi, Thanks for the help.