What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I know your site is not a scam?

    Asked by Mr. Alcala  on August 09, 2016 at 04:24 PM

    My daughter asked to use this link https://form.jotform.us/form/50346680854157 but there is no assurance that I am uploading to a legitimate site or someone looking and preying upon young girls.  I am very troubled by this.  

    There is no additional link to click on the link above to ask questions to find out who they are so I can confirm it is legitimate site.  

    Thank you sincerely for taking this seriously.  

    Mr. Alcala

    Page URL:
    https://form.jotform.us/form/50346680854157

    scam site how a
  • Profile Image
    JotForm Support

    Answered by Jim_R on August 09, 2016 at 05:44 PM

    Hello Mr. Alcala, it appears this form https://form.jotform.us/form/50346680854157 is being used for a TEEN MODEL CONTEST so I totally understand why you're concerned.

    To answer your question, jotform.com (this website) is not a scam. We are an online form builder and we've been in this industry for 10 years. Take a few seconds and do a quick Google search for an "online form builder" and ours will most certainly be on the 1st page of your search results.

    For us to better help you, what we're hoping to know is from where (or whom) you got the Form URL. Did someone give it to you? Did you get it from a website/page? If you could give us the website URL from where you got this link, we can assist you on figuring out the legitimacy of the person/business that owns this form.

    If found out that it violates any of our Terms of Service, we'll take action and disable the account in question.

    On the other hand, if you're asking for the security of how your data will be handled from our end once you submit that form, the submissions are transmitted securely with a 256 bit high-grade encryption, which means that data is encrypted during the transmission and cannot be interrupted by anyone else. We have an SSL certificate that uses SHA256 with RSA encryption https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com 

    We are also Safe Harbor Certified [ARTICLE: Announcing-JotForm-s-Safe-Harbor-Certification]

    I also recommend you review our Privacy Policy.

    Hope this answered your question. In case you need more help, don't hesitate to ask.