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mikem123Asked on August 9, 2016 at 5:06 PM
Hello JotForm,
At first you said my mike@caribbeanshipper.com email address was getting put into your spam or being bumped and that is why i am not getting email notifications, can you change the email address to my gmail membershipwholesale@gmail.com or tell me how to do it please.
Thank you,
Mike Macool
954-673-2147
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David JotForm SupportReplied on August 9, 2016 at 6:56 PM
I checked our email logs for the address in your form and they have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-IssuesIf you would like to change to your Gmail address, here is our guide on how to do so:
https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address