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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm having trouble with my account.

    Asked by empirefaces on August 09, 2016 at 06:50 PM


    I currently have a $90 per year plan, and the forms I'm receiving from customers show their information blotted out (###) so I'm not sure if this is because I'm only allowed so many payments, or what.

    Can someone please contact me back, so I can either fix this, upgrade if necessary, or find another form resource?

    Thank you

    Lara Toman




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    JotForm Support

    Answered by Chriistian on August 09, 2016 at 09:43 PM

    Collecting credit card information is a violation of Jotform's terms, and as such, we have blocked the credit card numbers in forms that are collecting these information by replacing them with hash symbols (#).

    If you want to collect credit card information without charging it, you will need to use one of our available payment integrations such as Paypal, Stripe, or Authorize.Net. You can check out this guide on How to Enable Payment Authorization.

    If you need further assistance, please let us know.