Why was my form disabled?

  • Profile Image
    Asked on August 09, 2016 at 08:56 PM

    You did not answer my original question; why was my form not available?  As I mentioned, this was the third time my form was disabled.  But no one has explained why my form has been disabled.  You people have absolutely the worst customer service I have ever seen.  Plus I see you are charging me $9.95 per month yet I more than qualify for your Free service since I never come close to 100 submissions.  Why is that?  I deserve to have someone call me and discuss these issues, but I'm certain you don't care enough for my business to show me the courtesy of a call.

  • Profile Image
    Answered on August 09, 2016 at 10:41 PM

    Apologies for the inconvenience. We currently do not have support over phone. The best way to contact us is through the support forum or at support@jotform.com

    I see that you are referring to your previous thread here: https://www.jotform.com/answers/902338. Based from that thread, it appears that your form was disabled through the enable/disable setting in the My Forms page. This means someone with access to your account disabled the form through that setting.

    If no one accessed your account and disabled the form through the setting, then another possible reason why your form was disabled is if you have set a limit in your form. If you have set an expiration date to your form, then the form will automatically be disabled once the date is reached.

    Please note that Jotform is a recurring subscription service. If you subscribe to a monthly plan, then you will be charged every month for that plan. However, you can always cancel your subscription at any time. Just follow the guide here to cancel your subscription and downgrade the account back to Free: How to Downgrade Subscription Back to Free Account.

    If you have further questions, please let us know.