I can't seem to use the 'email' function

Hi there,

When I try to add an email notification or an autoresponder, my screen reverts back to my jotform homepage. I can't get past the first page...

Thank you!

Hello,

Thanks for reporting, however, we can't reproduce the problem.

So far, as of checking with different browsers, firefox, chrome and IE, I can view the emails window and create notifications/autoresponders just fine.

The problem might be very specific in your browser. I suggest to reset your browser settings to default and try it again. You can also try it using different browser.

Thanks!

Hello,
Thanks for checking into this for me.

I am currently trying to do this in Microsoft Edge. I also tried in IE, but I couldn’t even get that far.

So back to Microsoft Edge… When I try to ‘notification email’ or ‘autoresponder’, it says its loading, then it brings me back to the form. Or sometimes it tells me this page is having trouble loading…

I have deleted my cookies, but I’m not sure what you mean by resetting my browser to default?

I really, really, really don’t want to install additional browsers on my computer…

Thank you!

Tracy

...

I have created the clone of your form, and tested it in Microsoft Edge Browser. And I am successfully able to create the Notification Email.

I would request you please confirm, you are creating the Notification email according the instructions mentioned in below guide:

https://www.jotform.com/help/25-Setting-Up-Email-Notifications

Also please try to clear your Browser's CACHE, and check it again. Thanks.

Hi there,

I am definitely following the instructions to set up the email notifications. I’ve attached a screencast of what is happening…

I have cleared my cache.

Thank you!

Tracy

...

I am unable to see the screenshot. Please check the below guide, which explains how to add screenshot to the questions on Forum:

https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

 

Thanks.

Hi there,
It is a video, a screencast. I will try another format.
I am also going to try to do this from another computer, it's driving me crazy!
Tracy
...

Ok, once you become ready, please send us updates. So we can check accordingly. Thanks.