What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payments

    Asked by DerekMurrell on August 10, 2016 at 04:33 AM



    For some reason since last week every form thats filled out on this page (http://www.fpmailing.co.uk/op-dc.html) comes up in the incomplete payment field. 

    The from has not changed so i dont understand why its all of a sudden starting to flag it up.

    Please could you let me know the reason its getting flagged up as incomplete?




    Page URL:

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    JotForm Support

    Answered by beril on August 10, 2016 at 05:59 AM

    Sometimes the user can submit the form correctly, However he/she can close the window after redirecting the PayPal page. At that situation, the submission remains as Incomplete.

    Please, check the guide below for more information:


     If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by DerekMurrell on August 10, 2016 at 06:05 AM

    We are using worldpay and we are getting the form on worldpay but its not coming to us by email via Jotform.

    So whoever fills the form out is doing it right but for some reason since last week it keeps getting put into the incomplete Payment field.

    Dont understand how it was working fine and now its everyone that fills out that from from Thursday last week ends up in the incomplete Payment field?

    Could it be an issue with a update?


  • Profile Image

    Answered by Irshad on August 10, 2016 at 07:47 AM

    I have just checked your account and forms, and I am not able to see any issue in the configurations of the form.

    I would request you, can you please confirm you are getting all the submissions into Incomplete Payment or only few submissions are going into incomplete Payment. Thanks

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    JotForm Developer

    Answered by omur on August 10, 2016 at 08:31 AM

    Hello Derek,

    We've made some changes on our side that should resolve the problem.

    Could you please try to submit your form again?


    Thank you