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    Getting callback error when submitting payment form to Worldpay

    Asked by hilltopkennels on August 10, 2016 at 06:47 AM

    When customers are submitting a payment request to Worldpay we have recently been receiving error messages from them as below:


    Transaction ID: 4687303551

       Cart ID: Hilltop Booking 7072

       Installation ID: 1068892


       Error reported: Callback to http://www.jotform.com/ipns/worldpay.php: NOT OK, recevied HTTP status: 301


       Server Reference: ukdc1-pz-pay04:callbackFailureEmail-225427:MerchReq-116-27


    Please can you advise.


    Kind regards,



    Page URL:

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    JotForm Developer

    Answered by omur on August 10, 2016 at 08:23 AM

    Hello Simon,

    We've made some changes on our end that should solve the problem.

    Could you try to submit your form again?

    Thank you