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    Notification emails: Email addresses with apostrophe are failing to deliver

    Asked by kristithompson on August 10, 2016 at 07:26 AM

    I have an employee that has an apostrophe in their last name and cannot receive notifications from my forms.  Is there any way around this?

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    JotForm Support

    Answered by Kiran on August 10, 2016 at 09:01 AM

    I believe that you are referring to the email address dennis.o'block@greyhound.com. I see that the email notifications to this address are failing. I have checked that the email address is not in our bounce list. I ran few tests to send the notification to the email address with an apostrophe that were failed. 

    Let me forward the issue to our backend team to take a look. You'll be posted here once we receive any update in this regard.

    Thank you!