What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification emails: Email addresses with apostrophe are failing to deliver

    Asked by kristithompson on August 10, 2016 at 07:26 AM

    I have an employee that has an apostrophe in their last name and cannot receive notifications from my forms.  Is there any way around this?

    Emails email sent in
  • Profile Image
    JotForm Support

    Answered by Kiran on August 10, 2016 at 09:01 AM

    I believe that you are referring to the email address dennis.o'block@greyhound.com. I see that the email notifications to this address are failing. I have checked that the email address is not in our bounce list. I ran few tests to send the notification to the email address with an apostrophe that were failed. 

    Let me forward the issue to our backend team to take a look. You'll be posted here once we receive any update in this regard.

    Thank you!