What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I lost my form encryption key. Is there a way to recover the key?

    Asked by wimmelchen on August 10, 2016 at 07:27 AM
    Hi there, I'm having the same problem. I didn't know you had to download the encryption key (or I don't recall having downloaded one). What file extension would the key have so perhaps if I did download I can find it based on the extension. I've switched off the form encryption and that didn't help. Also, you say the key is stored in my browser but Im getting a Encryption Key Wizard asking for my key and everything is still encrypted. Please help!
    form encryption recover key
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    JotForm Support

    Answered by Kiran on August 10, 2016 at 07:45 AM

    The encryption key will be generated for the form when the form encryption key is enabled. Generally, the downloaded keys are stored in the Downloads folder if you are using Windows Operating system. By default, the key is having the file name as jotform.key unless you change the file name. You may search for the files with the extension of .key. 

    If the browser cache or storage is cleared, the key stored in the browser will also be cleared. When you view the submissions, it will be prompted again to upload the key. If you switch off the encryption key, the new submissions received after turning off will be able to read normally. However, the existing encrypted form submissions cannot be decrypted without the key file.

    Please refer to the guide below that can help you with more information on the Encrypted forms.

    https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Hope this information helps!

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    Answered by JKOlsen on August 31, 2016 at 02:17 PM

    I sure didn't know this either, wimmelchen.  

    I have business information that I can't recover at this time.  I think JotForm has not done well with letting users know about this - I thought the encryption was something JotForm was defaulting to and don't recall seeing anything about the Encryption Key being stored on my computer.  Very disappointed in JotForm at this time.

    The more I'm looking at the screen, the more certain I am that I NEVER saw the option of creating my own, downloading, etc when I created the most recent forms. I NEVER saw anything about saving it on my computer. 

    Also I'm a Mac user and I don't see any info about where this key might be found in my OS.

     

    BTW searching for a '.key' file in mac brings up every keynote file.

     

  • Profile Image
    JotForm Support

    Answered by Kiran on August 31, 2016 at 03:50 PM

    @JKOlsen,

    Your concern is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/921529

    Thank you!