Payment calculation stops when I change my form

  • Profile Image
    MTPhoto
    Asked on August 10, 2016 at 07:53 AM

    Hi

    I have to change some details on my main order form, but when I make any changes the payment calculation stops working. I have changed the form many times over the years I have had it running and I have never had this problem before.

    I know this is a very open question, but what could I be doing wrong?

    My form is https://www.jotform.com//?formID=50972545927870

  • Profile Image
    Charlie
    Answered on August 10, 2016 at 09:11 AM

    You seem to have a complex setup and calculation on your form. So far what I am see that was incorrectly setup is the payment integration itself.

     

    I presume that the calculation in the "Total Price: $" is the total price needs to be charged in Paypal is that correct? In your case, it is setup to "None (Manual)", so it is blank actually, unless you manually type an input on it. You should need to setup the "Get Price From" option in the payment integration:

     

    Let us know if this resolves the problem.

  • Profile Image
    MTPhoto
    Answered on August 10, 2016 at 07:06 PM

    That has fixed it, thank you very much for the quick and detailed response. I've been using this form for 3 or more years and never had this happen before. Obviously, I have accidentally changed it somewhere and didn't realise.

     

    Thanks again :)

  • Profile Image
    jonathan
    Answered on August 11, 2016 at 12:42 AM

    Thank you for the confirmation its working now. :-)

    Contact us anytime should  you require assistance again.

    Cheers