Payment calculation stops when I change my form

  • MTPhoto
    Asked on August 10, 2016 at 7:53 AM

    Hi

    I have to change some details on my main order form, but when I make any changes the payment calculation stops working. I have changed the form many times over the years I have had it running and I have never had this problem before.

    I know this is a very open question, but what could I be doing wrong?

    My form is https://www.jotform.com//?formID=50972545927870

  • Charlie
    Replied on August 10, 2016 at 9:11 AM

    You seem to have a complex setup and calculation on your form. So far what I am see that was incorrectly setup is the payment integration itself.

    Payment calculation stops when I change my form Image 1 Screenshot 30

     

    I presume that the calculation in the "Total Price: $" is the total price needs to be charged in Paypal is that correct? In your case, it is setup to "None (Manual)", so it is blank actually, unless you manually type an input on it. You should need to setup the "Get Price From" option in the payment integration:

    Payment calculation stops when I change my form Image 2 Screenshot 41

     

    Let us know if this resolves the problem.

  • MTPhoto
    Replied on August 10, 2016 at 7:06 PM

    That has fixed it, thank you very much for the quick and detailed response. I've been using this form for 3 or more years and never had this happen before. Obviously, I have accidentally changed it somewhere and didn't realise.

     

    Thanks again :)

  • jonathan
    Replied on August 11, 2016 at 12:42 AM

    Thank you for the confirmation its working now. :-)

    Contact us anytime should  you require assistance again.

    Cheers