How can I get another email sent to the sub-user I created granting access?

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    rstroud
    Asked on August 10, 2016 at 08:39 AM

    How can I get another email sent to the sub-user I created granting access? How long does it take for the email to be sent?

    Thanks!

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    John_Benson
    Answered on August 10, 2016 at 10:19 AM

    You can try adding him/her again as a sub-user. Normally, the invitation email will be sent immediately.

    Please advise the sub-user to check his/her spam folders. Please provide the email address of the sub-user so that we can check the mail logs and verify if he/she is receiving it or not. We'll also check if it is in the bounce list.

    Complete guide: How-to-share-forms-with-a-sub-account-user

    Hope that helps. Thank you.

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    rstroud
    Answered on August 12, 2016 at 12:46 PM
    kphillips@lanierhs.org
    He has not received the activation email as of today.
    I have deleted and recreated his sub-user account twice
    ...
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    Welvin
    Answered on August 12, 2016 at 02:18 PM

    Can you ask him to check again? I have initiated the invitation. This time, an email it sent based on our logs. 

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    rstroud
    Answered on August 12, 2016 at 04:46 PM
    Activation email has been received. Thanks for assistance.
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