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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get another email sent to the sub-user I created granting access?

    Asked by rstroud on August 10, 2016 at 08:39 AM

    How can I get another email sent to the sub-user I created granting access? How long does it take for the email to be sent?

    Thanks!

    sub-user email sub-user account invitation invitation email
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    JotForm Support

    Answered by John_Benson on August 10, 2016 at 10:19 AM

    You can try adding him/her again as a sub-user. Normally, the invitation email will be sent immediately.

    Please advise the sub-user to check his/her spam folders. Please provide the email address of the sub-user so that we can check the mail logs and verify if he/she is receiving it or not. We'll also check if it is in the bounce list.

    Complete guide: How-to-share-forms-with-a-sub-account-user

    Hope that helps. Thank you.

  • Profile Image

    Answered by rstroud on August 12, 2016 at 12:46 PM
    kphillips@lanierhs.org
    He has not received the activation email as of today.
    I have deleted and recreated his sub-user account twice
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 12, 2016 at 02:18 PM

    Can you ask him to check again? I have initiated the invitation. This time, an email it sent based on our logs. 

  • Profile Image

    Answered by rstroud on August 12, 2016 at 04:46 PM
    Activation email has been received. Thanks for assistance.
    ...