What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changed radio button options and all conditions now broken

    Asked by otterbookbinding on August 10, 2016 at 08:53 AM

    Help! I have a long form which has several radio button elements which use links to images rather than text for the different options. This all worked very well until yesterday. I have moved our website to a different system, and as a result had to update the urls where the images were stored.

    The images are displaying fine from their new location, and the rules connected to these radio buttons are showing the updated URL locations (this updated automatically as it should) but the rules no longer work—they are not having any effect at all. This is a big problem, there are probably 40 rules involved, and getting on for 100 images, it's a very complex form with a lot of logic, and to put this right by deleting the conditions and starting again will probably take at least 2 days. 

    Any suggestions as to how to fix this?

    Thanks

    Marcus.

     

     

    Page URL:
    https://form.jotformeu.com/60664700072348

    all and radio button options radio buttons problem long form different
  • Profile Image
    JotForm Support

    Answered by Kiran on August 10, 2016 at 10:20 AM

    If you have removed the existing radio buttons or options and replaced with new ones, then it can affect the conditions associated with the fields or options. You'll need to check the rules in the conditions again and set them with the new options.

    This is due to the options in the radio button are being used as the URL.

    If you need to revert the form to an earlier working version of the form, you may revert it from the form revision history by following the guide below:

    https://www.jotform.com/help/294-How-to-view-form-revision-history

    Let us know if you need any further assistance. We will be happy to assist.