What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dormant account: "This form is in restore mode" error when accessing forms

    Asked by Janetk1 on August 10, 2016 at 10:28 AM

    My form is in restore mode: "Form not found. This form is in restore mode, please try again later."

    I tried later, with the same response. How can I preview the form?

    preview dormant account restore mode
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    JotForm Support

    Answered by Boris on August 10, 2016 at 11:21 AM

    Sorry about this, it seems you haven't logged into your JotForm account in a long time and your account was set to "dormant" status.

    It should normally get out of dormant status as soon as one of your forms is loaded, so the error goes away upon reloading the form. As this did not happen correctly in your account, I have forwarded it to our developers as a bug report.

    In the meantime until our developers take a look at why your account got stuck in dormant status, I have manually reactivated it. Your forms should be accessible again.

    If you experience further troubles, please let us know. Thank you.