Adobe eSign widget: Suggestions on how to make users click the submit the form after signing

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    Asked on August 10, 2016 at 11:27 AM

    I have the Adobe sign widget in a form. After people complete the signing process that they think they are done and do not press the submit button at the bottom of form. I have it written in large letters that they need to press the submit button after they complete the signing process, but they seem to be confused and still do not press it. Any suggestions on how to overcome this..

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    Answered on August 10, 2016 at 12:19 PM

    I'm afraid this is something that is beyond your (or our) control. Your form already has a nice way of properly informing and educating your users to submit the form after signing the document:

    I'll be listing down some suggestions that I can think of to further educate your users:

    1. Use an eye-catching background image for your submit button. Although the size and color of your current Submit button is more than enough IMO, perhaps you can get your user's attention more by using an image.

    2. Add another checkbox below your terms that will reiterate this same idea "Please select blue Sign With Adobe eSign Button to sign document and after that is completed, click on the red SUBMIT button at the bottom of the form to complete."

    3. Or you could use an alternative signature method instead of Adobe eSign

    I would recommend you try the e-Signature and Smooth Signature widgets since these widgets don't require any popups/modals (it's included right in the form)

    Hope these helped somehow :)

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    Answered on August 10, 2016 at 03:57 PM

    Thanks so much for your quick reply. Even with the instructions spelled out, 8 out of 10 people did not hit the submit button after completing the signature. The other 2 ssigning options you recomeended are not leagally binding.

    My next idea is to take the signature ouf of the first form and create a duplicate form with the signature that is pre-populated with data from first form. That way we would get the data when form 1 is submitted and the signature on the second one. It would not matter if they did not hit submit on the second one. I know you have a little app to prepolate a new form. Just can't figure out how to use it to accomplish this. Can you help?
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    Answered on August 10, 2016 at 05:22 PM

    We will be glad to assist you. Since this is another question adn we do not wish to get confused with your original one, I have moved your question to another thread, which will be answered shortly by our support team.