Email notifications are no longer coming through when a form is submitted.

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    kristamshep
    Asked on August 10, 2016 at 11:38 AM

    When I first started using Jotform I would receive an email when a form was submitted. These emails suddenly stopped coming.

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    BDAVID
    Answered on August 10, 2016 at 12:16 PM

    Your recipient emails were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.