What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications are no longer coming through when a form is submitted.

    Asked by kristamshep on August 10, 2016 at 11:38 AM

    When I first started using Jotform I would receive an email when a form was submitted. These emails suddenly stopped coming.

    email notifications email through a
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    JotForm Support

    Answered by BDAVID on August 10, 2016 at 12:16 PM

    Your recipient emails were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.