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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I make changes in the Paypal integration?

    Asked by CumberlandPTO on August 10, 2016 at 11:50 AM

    Last year my form had a PayPal integration.  I am updating it and there is no integration shown as checked so when I went to add PayPal integration it said one existed already and needed to be removed.

    This may be because your integration offering changed, but I can't see what is attached and hav eno option to detach it.


  • Profile Image
    JotForm Support

    Answered by Nik_C on August 10, 2016 at 12:28 PM

    If you have left the PayPal form before in your form you will have to integrate the old payment form again, or delete it before creating a new integration.

    To edit the PayPal form integration please follow this guide:

    By clicking on the settings button you will get to the edit wizard for the Paypal integration.

    Could you please provide the link to the form where you are experiencing this issue so we can also check what seems to be the problem?


    We'll wait for your response.

  • Profile Image

    Answered by CumberlandPTO on August 10, 2016 at 01:46 PM
    This is the form: https://form.jotform.com/62116856130955 Payment is at
    the end. I was wanting to update/check the integration. The problem is I
    cannot find the integration to delete it.
  • Profile Image
    JotForm Support

    Answered by Welvin on August 10, 2016 at 01:55 PM

    If you want to update the product items, just run the configuration. Click the "Wand" icon in the Paypal field. Please check the below image:


    Now, if you want to change the email address, simply click the Gear icon on top-right corner (red arrow in the image below). If you want to edit the product properties or delete it, simply hover your mouse over the item and click the pencil (edit) or gear icon (to delete):


    I hope that helps. Let us know if you need any further assistance.