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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrading guest account to free account

    Asked by Ashley  on August 10, 2016 at 12:15 PM

    I have a guest account and I have set up and issued a registration form attached to this.

    I have been advised that the guest account is very limited and I should create a free account. How can I create a free account and still keep the registration form I've sent out a link to and also the responses I've already received to this?

    Thanks

    Page URL:
    https://eu.jotform.com/myforms

    transfer guest free account guest to free account upgrade
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    JotForm Support

    Answered by John_Benson on August 10, 2016 at 01:01 PM

    I understand that you are still under the Guest account. I can also see that you only have 1 form (http://www.jotformeu.com/form/62134089907359).

    You are correct, signing up for a registered account allows you to manage your forms properly. 

    Please use the same email address when your signing up for a JotForm account. In this way, all forms that you created will be transferred to your registered account automatically. The submissions are included as well. Here's the link for the Sign Up page: https://www.jotform.com/signup

    If the form didn't transferred automatically, let us know so that we can manually transfer it. 

    Hope that helps. Let us know if you need further help. Thank you.