Autoresponder: Attachments not being send to email

  • SWCC-CE
    Asked on August 10, 2016 at 12:26 PM
    The response by JotForm developer shows how to have teh sender get a pdf of their submitted information.  My issue is with attaching documents for them to receive with their 'thank you' email. 

    There is an option to attach a separate pdf (not of their response) but additional information the person submitting the information may need to receive.  I have attached pdfs, Word documents, and even jpeg images and everyone of them comes up not able to open when the recipient gets the email.

  • victor
    Replied on August 10, 2016 at 12:46 PM

    Are you indicating that the attachments in the autoresponder are not being received properly in the emails?

    I have added a file in the ATTACH A FILE in the autoresponder and was able to receive it in my email with no problems.

    Autoresponder: Attachments not being send to email Image 1 Screenshot 20

    If you require additional assistance, please let us know.

     

  • SMUEventServices
    Replied on October 7, 2016 at 5:10 PM

    I have also experienced the same problem.

    I'm trying to attach a PDF map with the thank you e-mail and have followed the instructions on attaching the file but nothing shows up on the receiving end.
  • jonathan
    Replied on October 7, 2016 at 8:43 PM

    @SMUEventServices

    We will resolve your issue separately here https://www.jotform.com/answers/954896