Contact messages are linked even though they are from different people

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    swooperman
    Asked on August 10, 2016 at 12:42 PM

    This is the e-mail my client sent me reguarding this issue:

    Yes so when 1 contact form comes through say on Monday then on Wednesday if another one comes through instead of being a separate individual email it comes as a another thread in the message from Monday.

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    BDAVID
    Answered on August 10, 2016 at 01:14 PM

    Notifications are being nested on the same email thread, because they have the same subject which is your form title:

    Simply click on the "Form Fields" drop down option to append a field from your form(such as the name field) to have a unique title each time the form is submitted.

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    swooperman
    Answered on August 10, 2016 at 08:05 PM

    i have no idea what you you are trying to tell me to do

    This makes no sense to me. . . . .

    Simply click on the "Form Fields" drop down option to append a field from your form(such as the name field) to have a unique title each time the form is submitted.

     

    I have seen the word append before, at least as part of another word: appendix. An appendix is a final section appended onto a book that offers additional information or notes. You can also use append to mean to fix onto or to attach usually at the end. Sometimes you can change the meaning of a word by removing the suffix and appending another to it. 

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    EltonCris
    Answered on August 11, 2016 at 01:36 AM

    @swooperman

    Your reply appears to be a bit vague. It contains messages that are not relevant to your issue. If you have more questions, we suggest to open a separate thread.

    Anyway, what my colleague has suggested is correct. Emails will stack or nest on a single thread when they all have the same subject title. To resolve it, just insert a unique field like name or email on the subject title of your notification so they don't stack from the previous emails you received.

    Here's how to do that.

    1. Edit your form in the form builder

    2. Click the Emails button from the top toolbar

    3. Edit your email Notification

    4. Copy and paste one of your field tag into the Email Subject text box.

    Example:

    Hope this helps!

  • Profile Image
    swooperman
    Answered on August 11, 2016 at 04:19 PM

    I do exactly what you say. which makes no sense in the first place. and they still stack.

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    BDAVID
    Answered on August 11, 2016 at 05:40 PM

    That happens because the field name "{name}" is not the correct one, please see this example bellow to update it:

    Once you save it, preview, fill your form out, and submit it.

    I see you have a second notification, which has the form title as a subject, simply delete that notification, or update the subject to avoid nested email threads:

     

    Let us know if you need more help.

     

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    swooperman
    Answered on August 11, 2016 at 08:24 PM

    Thanks you so much. That was easy to understand and it works fine now!

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    liyam
    Answered on August 12, 2016 at 12:40 AM

    On behalf of the JotForm team, you are welcome, swooperman.

    If you have other questions, feel free to let us know.

    Thanks.