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  • Profile Image

    JotForm does not work for me.

    Asked by MyronAchtman on April 06, 2012 at 12:58 PM

    I created and uploaded a "test" form using JotForm.

    It does not work because the file "submit.php" is missing.

    My server supports PHP.

    How do I obtain this file for inclusion on my Web site?

    Thank you.

    Page URL:
    http://www.adita.com/paramount/shows.html

  • Profile Image
    JotForm Support

    Answered by Goldo on April 06, 2012 at 01:13 PM

    I checked your form and was able to submit fine. I wasn't able to replicate the issue. 

    You could also try embedding the form using 'iFrame' or any other method. Simply go to Setup & Embed > Embed Form .

    Let us know if you are still having issues.

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    Answered by MyronAchtman on April 06, 2012 at 10:08 PM
    Hello Goldo,
    After working with JotForm for several hours, I
    have not been able to get a single completed form
    returned to my specified email address.
    I have specified adita2@shaw.ca as the recipient address to receive the form.
    Every time I complete a form, JotForm says it has
    been sent successfully. It must be in
    "cyberspace" somewhere, but it certainly is not coming to me at adita2@shaw.ca.
    What is this problem. This should be very simple. But it doesn't work.
    I'd appreciate any suggestions you have for
    making this work. I simply want the data from the
    completed form to come to me at adita2@shaw.ca.
    All the best,
    Myron Achtman
    Vice President
    ADITA Video Inc.
    1-800-578-1644
    =================================================
    At 11:13 AM 06/04/2012, you wrote:
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    JotForm Support

    Answered by abajan on April 06, 2012 at 10:30 PM

    Hi Myron

    Sorry to hear about this situation. Have you checked your email account's spam folder? If you find the submission notifications there, perhaps changing the Sender Name and Sender Email to JotForm and noreply@jotform.com respectively might help. Even if you don't find the prior notifications in the spam folder, still change the two settings (especially the Sender Email) and let us know if doing so helps:

     

  • Profile Image

    Answered by MyronAchtman on April 06, 2012 at 11:00 PM
    Hello abajan,
    Unfortunately, it's still not working with your suggestions.
    The SPAM folder issue is irrelevant in my situation.
    The only time Jot Form sends me anything is when
    I implement a "test" within your interface.
    Outside of JotForm, I never receive anything.
    The emails do appear under "Submissions" on your
    site, however, they never come to my InBox at adita2@shaw.ca.
    I certainly cannot figure out what is going on.
    Hopefully, you'll pinpoint the problem.
    Thank you.
    Myron Achtman
    ADITA Video Inc.
    1-800-578-1644
    ================================================
    At 08:30 PM 06/04/2012, you wrote:
  • Profile Image

    Answered by MyronAchtman on April 07, 2012 at 12:04 AM
    Hi abajan,
    Further to my previous email, I decided to set up
    an entirely different email account to see what would happen.
    I set up a brand new Gmail account.
    When I use this account, your form data arrives perfectly.
    For some strange reason, it won't work with my "shaw" accounts.
    I call Shaw to see whether they automatically
    filter emails coming from jotform.com or
    jotform.ca and they told me that they do NOT filter this.
    So I'm still at a total loss why nothing comes through shaw.
    Very strange.
    Myron Achtman
    ================================================
    Hello abajan,
    Unfortunately, it's still not working with your suggestions.
    The SPAM folder issue is irrelevant in my situation.
    The only time Jot Form sends me anything is when
    I implement a "test" within your interface.
    Outside of JotForm, I never receive anything.
    The emails do appear under "Submissions" on your
    site, however, they never come to my InBox at adita2@shaw.ca.
    I certainly cannot figure out what is going on.
    Hopefully, you'll pinpoint the problem.
    Thank you.
    Myron Achtman
    ADITA Video Inc.
    1-800-578-1644
    ================================================
    At 08:30 PM 06/04/2012, you wrote:
  • Profile Image

    Answered by gori-mathew on April 07, 2012 at 01:33 AM

    Hi,

    We are sorry for this problem you are having, just now i have made submission on your form and it works fine. As show below, you can go to your submissions and verify this, using this guide on getting to submissions , http://www.jotform.com/help/73-Partial-downloading-of-reports

     
    Submission Date
    2012-04-06 23:26:12
    Full Name
    111
    Email
    111
    Comments
    111

    Please can you clear the cache of your browser or even use different browser and see if it works out. Feel free to share with us incase you need any assistance

     

  • Profile Image
    JotForm Support

    Answered by abajan on April 07, 2012 at 03:25 AM

    @Myron

    I had actually thought of suggesting that you do just what you did. Anyway, I'm glad the workaround worked.

    If you still want the notifications to appear in your adita2@shaw.ca inbox, you can have them automatically forwarded from the Gmail account. For details, please see the following links and video:

    Forward mail to another account
    Auto Forward Gmail Messages to Another Account

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    Answered by MyronAchtman on April 07, 2012 at 12:40 PM
    Hello abajan,
    I set up automatic forwarding from my Gmail account as you suggested.
    However, none of my Jotform data is sent via the forwarding process.
    Any other email I send to my Gmail account is
    instantly forwarded to adita2@shaw.ca as
    expected. But the Jotform emails just sit on the
    Gmail server and do NOT get forwarded.
    This is very strange.
    I also have another server at NetNation that
    handles my other Domain called adita.com. My
    email address there is adita@adita.com. I have
    automatic forwarding set up on this server as
    well. When I send any email to adita@adita.com,
    it is automatically forwarded to me at
    adita2@shaw.ca. However, when I set up Jotform to
    route the data to adita@adita.com, the data
    arrives successfully, but again it just sits on
    that server. It does NOT get forwarded to adita2@shaw.ca.
    So that is two different servers (Gmail and
    NetNation) that do NOT forward my Jotform data, but do forward everything else.
    If I didn't see this with my own eyes, I wouldn't
    believe it. But that is what's happening, and I cannot explain it.
    Myron Achtman
    ADITA Video Inc.
    1-800-578-1644
    ===================================================
    At 01:25 AM 07/04/2012, you wrote:
  • Profile Image
    JotForm Support

    Answered by Goldo on April 07, 2012 at 03:23 PM

    That's weird as it should work. For the meantime, try to use a different email address except for @shaw.ca ones.

    I will be forwarding the case to our Developers to see if there is something we can do about this.

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    Answered by MyronAchtman on April 07, 2012 at 03:33 PM
    Hello Goldo,
    Thanks for getting back to me.
    I just tested another email address, achtman@shaw.ca. This is my
    brother's email address.
    The same result occurred. He did NOT receive the form that was submitted.
    There seems to be a definite issue with @shaw.ca mailings that are
    generated by JotForm.
    Myron Achtman
    Calgary, AB
    =============================================
    At 01:23 PM 07/04/2012, you wrote:
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    JotForm Support

    Answered by Goldo on April 07, 2012 at 03:46 PM

    Thanks for that information. There seems to be something weird going on with @shaw.ca email address. I've escalated the case to our Dev to check and we will get back to you on this.

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    Answered by MyronAchtman on April 07, 2012 at 04:30 PM
    Hello Goldo,
    I just spoke with a senior administrator at SHAW and he told me that
    they indeed are automatically classifying jotform emails as SPAM.
    Therefore, they are automatically being withheld by SHAW and not
    being allowed to go through.
    I can override this default action by customizing SHAW's filtering on
    my own computer, however, I think your organization should make a
    appeal to SHAW.CA to remove jotform from the filtering process.
    Myron Achtman
    ADITA Video Inc.
    ==============================================
    At 01:46 PM 07/04/2012, you wrote:
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    Answered by gori-mathew on April 07, 2012 at 04:46 PM

    Hi,

    We apologise for what you have gone through all this long. The solution now is to request your ISP/Web host (SWAH) to whitelist Jotmail'S ips below to allow you receive the mails;

    188.138.106.153,     107.20.173.204,    174.34.57.218,  174.34.57.216,   174.34.57.214

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if you need further assistance on this issue and we will try to support.

  • Profile Image
    JotForm Support

    Answered by Goldo on April 07, 2012 at 05:39 PM

    Thank you so much Myron for letting us know about this. Yes, please override the current shaw setting in your computer by whitelisting noreply@jotform.com for the meantime.