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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Suddenly my ECC ACH tuition form stopped working

    Asked by kehillatisrael on August 10, 2016 at 02:03 PM

    Hello. Can you please explain why this form stopped working for anyone entering ACH info?

     

    https://form.jotform.com/61805549983166

    Page URL:
    https://form.jotform.com/61805549983166

    Screenshot
    stopped working JotForm style size height
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    JotForm Support

    Answered by BJoanna on August 10, 2016 at 02:31 PM

    I assume that this is happening when subscription is selected and when credit card details are entered. Considering that can not make actual submission with correct credit card details I have tested your form with test credit card and once I submitted your form error message Error on transaction "Credit Card Number is invalid." I have also tested your form without selecting subscription. Once I submitted the form i got redirected to Thank you page. 

    I have also cloned your form and texted my cloned form in sandbox mode, but I was not able to replicate mentioned issue. 

    Can you please test your form again? If the same issue still persist, please provide us more details how to replicate mentioned issue. 

    Let us know if you need further assistance.