What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I add a language to my form and the Save icon spins forever.

    Asked by drkirkwilson on August 10, 2016 at 03:56 PM

    I have reported this problem at least five times in the last week and never gotten a response. Does Jotform tried to hide these bugs?

    I am waiting for an answer. Still waiting.

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    JotForm Support

    Answered by Welvin on August 10, 2016 at 05:20 PM

    Are you referring to the top-left save button in the form builder? If yes, when that happens, that means you have been logged off from the website or your session has expired. You need to make sure that you are still connected to the website before making changes. Usually, before you can edit a form, the form builder will ask you to login. 

    If you are connected and still that happens, then I would suggest logging off from your account. Clear your browser cookies for Jotform before logging in again. This should help.

    As for your previous threads, we've answered them but seems like you never get our reply via email. You can access the forum (https://www.jotform.com/answers) and click "My Questions" button:

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    Answered by drkirkwilson on August 10, 2016 at 07:15 PM

    You said "You need to make sure that you are still connected to the website before making changes. Usually, before you can edit a form, the form builder will ask you to login. "

    How do I "make sure" I am "still connected"? It seems to me that your website should not let me add languages, edit translations for the languages, select Save multiple times when, in fact, nothing is being saved. Do you agree?

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    JotForm Support

    Answered by Chriistian on August 11, 2016 at 01:07 AM

    You can check to see if you are still connected or logged in to jotform by opening the My Forms page in a new tab. Then click the person icon the top right corner of the page to view the account details. If you see your username, then this means you are still logged in/connected to jotform.

    If you don't see your username or are being asked to log in, then this means your session has expired and you have been logged out. You will need to log in to your jotform account again.

    Can you please try clearing your browser cache, login to your account then save the languages again?
    If the issue persists, please let us know.