How does JotForm prevent Google Deceptive Content warnings?

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    billmaharis1974
    Asked on August 10, 2016 at 05:01 PM

    Hi JotForm :)

    I’m planning to create an order form soon, but have question.  

    The previous form tool I used had trouble with Google's phishing filters.  I For some reason, my order pages would occasionally be blocked by a red screen from Google, saying,"Deceptive Site Ahead".  

    When I spoke to people at the company, they said that when people create scam forms to steal credit card info or passwords, that this somehow caused my form to be blocked as well.  They said that all online forms have this issue.  But that seems ridiculous! I was a paying customer :0

    Should I expect the same issues with your forms?  How to you keep google from throwing out the baby with the bathwater?  I guess people probably use your forms for phishing scams too.  So how to you prevent this from spilling over and effecting my forms?

     

    Thanks for your help!

  • Profile Image
    Mike
    Answered on August 10, 2016 at 07:10 PM

    Thank you for your interest in our service.

    Phishing and scam forms are indeed a big problem, but we manage to fight phishers pretty well. We have an automated anti-phishing filter and also a dedicated team to review suspicious forms. Our forms are not blocked by Google.

    Please note that when you create an order form, you should not ask for credit card numbers in plain text fields. We have special payment integration tools to accept sensitive data in a secure way. Also, our anti phishing system might block you if you ask users for passwords.

    JotForm is a PCI DSS compliant service so your order form will be safe with us. You can check the next article to get an idea about payment forms created with us.

    Mastering Payment Form Integrations with JotForm

    If you have any follow up questions, please let us know.