Upload error in send uploads to FTP

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    balloon172
    Asked on August 10, 2016 at 05:39 PM

    I sent an email last week asking why I am getting "Upload Error" on a form - never got an answer.  PLEASE HELP!

     

    Thank you.

     

    Bob Thomas

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    liyam
    Answered on August 10, 2016 at 11:00 PM

    Hello Bob,

    If you have made changes on your FTP account such as the password, it's possible that that's the cause of the error. Please try to remove and reintegrate your FTP settings on your form's submissions page.

     

     

    On your My Forms page, click the form and then on top of the tool bar, press the Submissions button

    Then on the next page, click the gear icon on the upper right. and you will find the options for your FTP settings

    If you have questions, please let us know.

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    balloon172
    Answered on August 11, 2016 at 12:03 PM

    AWESOME - problem solved!  Just curious, though - I've made no changes to my FTP account, so do you have any idea what may have caused this?  I have just turned that feature off for the time being, as I need the orders to get through...

     

    Thank you!

     

    Bob Thomas

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    Jan
    Answered on August 11, 2016 at 01:42 PM

    Glad to hear that it is now fixed. We currently don't have reported issues about this problem. It is possible that the issue is within your FTP service provider. 

    Let us know if you still have any questions. Thank you.