What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving my email alerts?

    Asked by luciene on August 10, 2016 at 05:43 PM
     I am not receiving my submitted forms also. 
    email alerts not receiving
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 10, 2016 at 05:55 PM

    Could you please provide a form URL so we can perform tests on it? 

    To get the form URL open the form where you are not receiving submissions, copy the URL and post it here.

    We'll wait for your response.

  • Profile Image

    Answered by Lucylu on August 10, 2016 at 06:45 PM
    http://lucienepestanaphotography.com/client-agreement/
    Password is lppclients
    Thank you so much
    ...
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    JotForm Support

    Answered by Chriistian on August 11, 2016 at 12:34 AM

    I checked our mail logs and it seems that the 2 submissions were sent successfully to your email address. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spambox to see if the emails were sent there. Also make sure that noreply@jotform.com is in your trusted senders list. I would also suggest whitelisting jotform's addresses so that the emails are sent successfully: Whitelisting JotMails IP Addresses.

    If the issue persists, please let us know.
    Regards.