Why am I not receiving my email alerts?

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    luciene
    Asked on August 10, 2016 at 05:43 PM
     I am not receiving my submitted forms also. 
  • Profile Image
    Nik_C
    Answered on August 10, 2016 at 05:55 PM

    Could you please provide a form URL so we can perform tests on it? 

    To get the form URL open the form where you are not receiving submissions, copy the URL and post it here.

    We'll wait for your response.

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    Lucylu
    Answered on August 10, 2016 at 06:45 PM
    http://lucienepestanaphotography.com/client-agreement/
    Password is lppclients
    Thank you so much
    ...
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    Chriistian
    Answered on August 11, 2016 at 12:34 AM

    I checked our mail logs and it seems that the 2 submissions were sent successfully to your email address. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spambox to see if the emails were sent there. Also make sure that noreply@jotform.com is in your trusted senders list. I would also suggest whitelisting jotform's addresses so that the emails are sent successfully: Whitelisting JotMails IP Addresses.

    If the issue persists, please let us know.
    Regards.