Glitch in reporting function

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    Weslie19
    Asked on August 10, 2016 at 06:07 PM

    Greetings! This is a great product and we have been happy with it so far. Just this week, however, we noticed that it stopped updates to the report form we were using to capture registrations. The last entry was on 08/09/2016 and we are concerned there is a glitch. Can someone look at this for us?

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    jonathan
    Answered on August 10, 2016 at 11:45 PM

    By the report I think you were refering to Google spreadsheet integration on your form https://www.jotform.us/form/53154525966159

    There was no other Report on the form so I will assume it was this.

    Please try first doing a re-integration process. That is, remove the integration, save your form, and then add the integration again.

    User guide: How-to-Integrate-Form-with-Google-Spreadsheet

    The re-integration process will load again all existing form submission into the google spreadsheet.

    Let us know if this did not resolve the issue.

    Thanks.

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    Weslie19
    Answered on August 11, 2016 at 07:46 AM
    Thank you! This fixed it! 😊
    ...
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    Jan
    Answered on August 11, 2016 at 10:06 AM

    Glad to hear that it is now fixed. Let us know anytime if you need any help. Thank you.