What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Glitch in reporting function

    Asked by Weslie19 on August 10, 2016 at 06:07 PM

    Greetings! This is a great product and we have been happy with it so far. Just this week, however, we noticed that it stopped updates to the report form we were using to capture registrations. The last entry was on 08/09/2016 and we are concerned there is a glitch. Can someone look at this for us?

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    JotForm Support

    Answered by jonathan on August 10, 2016 at 11:45 PM

    By the report I think you were refering to Google spreadsheet integration on your form https://www.jotform.us/form/53154525966159

    There was no other Report on the form so I will assume it was this.

    Please try first doing a re-integration process. That is, remove the integration, save your form, and then add the integration again.

    User guide: How-to-Integrate-Form-with-Google-Spreadsheet

    The re-integration process will load again all existing form submission into the google spreadsheet.

    Let us know if this did not resolve the issue.


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    Answered by Weslie19 on August 11, 2016 at 07:46 AM
    Thank you! This fixed it! 😊
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    JotForm Support

    Answered by Jan on August 11, 2016 at 10:06 AM

    Glad to hear that it is now fixed. Let us know anytime if you need any help. Thank you.