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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Edited form ignores saved changes.

    Asked by ZafarIqbal on August 11, 2016 at 01:24 AM

    Hi,

    I've been spending some time making edits to an existing form - I saved frequently and a lot as I made the changes but now that I'm done, the form has reverted back to the pre-edit state, causing me to lose all the work I did. What is that all about? :(

    Regards,
    Zafar Iqbal

    saved edited edited form all and work
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    Answered by ZafarIqbal on August 11, 2016 at 01:43 AM

    I found "Revision History" and can not only see what I did but also revert back as well. I have no idea why all of the sudden the form reverted back to the pre-edit state. Anyhow, I've got my changes back now - so, problem solved, yey!

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    JotForm Support

    Answered by Chriistian on August 11, 2016 at 03:41 AM

    I am glad to know that the issue has been resolved. If you have the form builder for the same form opened on two tabs or browsers, then you may encounter some issues where the changes you made are not being saved due to different version being opened on another tab. To avoid this, we recommend having the form builder of each form only opened on a single tab. If that is not the case for you, then it may just be a temporary glitch. Nevertheless, you can indeed use the Form Revision History feature to revert your forms to a previous version.

    If you have further concerns, please let us know.
    Regards.

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    Answered by ZafarIqbal on August 11, 2016 at 03:55 AM

    I think that is exactly what may have happened. The form builder on Firefox doesn't work well and I had it left opened when I opened Chrome wher the builder works much much better. The last thing I closed, was the tab in Firefox. I think this makes perfect sense and I'll make sure not to have the builder open in multiple tabs/browsers anymore :P