Hi. I am receiveing emails to say that my limit has been reached and that my account will be deactivated today at 12pm.

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    Asked on August 11, 2016 at 04:11 AM

    I am confused as it says my current plan allows for 100 forms per month and there has been nowhere near this amount of submissions.

    Please advise me on what I need to do to retain my account.


    Many thanks,

    Laura Campbell.



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    Answered on August 11, 2016 at 06:00 AM

    I checked your account and it seems to be well below the limits for a free account.

    However, I did notice that your email address is also connected to a guest account. Guest accounts can only receive 10 submissions, and the form on your guest account has exceeded that limit. This may be why you received the email stating that your account has reached the submission limit.

    I have now moved the form from the guest account to your registered Free account. That way, new submissions will be counted on your Free account's limits, not the guest account. You can simply disregard the email that you received.


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    Answered on August 11, 2016 at 11:46 AM
    Thank you.
    Sent from my iPhone