What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my account?

    Asked by sdub on April 06, 2012 at 08:46 PM

    I can't seem to figure out how to downgrade my account from Premium back to the Free level.  When I click on Cancel, the form that pops up next doesn't accept my username and password.

     

    Help!  Thanks.  Scott

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    JotForm Support

    Answered by idarktech on April 06, 2012 at 09:13 PM

    Hi Scott,

    I have now cancelled your subscription for you. You will not be charged again. Your account will remain Premium until the paid period expires which is on April 24, 2012.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using JotForm and have a great day!