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    Bug Report - Ticket Purchases widget with 0 availability is displayed as unchecked even though it's greyed out & struck out

    Asked by grade4pagasa on August 11, 2016 at 08:50 AM

    I've tried in in Chrome & IE under Win7 Pro.

    Page URL:
    https://form.jotform.me/62233148848460?

    Bug Report ticket purchases ticket greyed out
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    Answered by victor on August 11, 2016 at 10:10 AM

    Can you please indicate if you are still having issues with the widget. I have just tested it was not able to replicate what you are indicating. Each time I opened the form, all the options that were not available were already check and could not be modified.

    If you require additional assistance, please let us know.

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    Answered by grade4pagasa on August 11, 2016 at 10:14 AM

    Still buggy in Chrome & IE. 

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    Answered by grade4pagasa on August 11, 2016 at 11:49 AM

    I've also created a new form with a ticket purchases widget inside just to make sure. 

    The new one I created also has the same bug - 0 availability item checkbox is unchecked and can be checked. 

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    Answered by grade4pagasa on August 11, 2016 at 11:53 AM

    Addendum: There are no css codes within the form or widget.

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    JotForm Support

    Answered by Mike_G on August 11, 2016 at 12:03 PM

    I was only able to reproduce it on my end after cloning your form.

    However, if you create a new form from scratch and add a Ticket Purchases widget then have the following Ticket Types,

    Starting{0}

    Budget{100}

    Standard{0}

    Premium{10}

    You will not have any issues.

     

    I see that you will only encounter such issues, only if you clone a form with those ticket types. This is because you still need to re-update/reload the widget. When I created a clone version of your form, https://form.jotform.me/62233148848460, I was able to fix the issues by re-updating the widget.

    Here's how: 

    I hope that will help you too. If you have any other questions or concerns, please do not hesitate to get back and let us know. Thank you.

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    Answered by grade4pagasa on August 11, 2016 at 12:16 PM

    Hi Mike_G. 

    I did as instructed - but still encountering the bug. Is it a regional setting? 

    I cleared the JotForm cache and both of my browsers as well. 

    Help... 

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    Answered by grade4pagasa on August 11, 2016 at 01:52 PM

    Hi JotForm team. the ticket purchases widget is working now !

    Whatever you guys did, it solved the problem. 

    I can now create fully functioning tickets. 

    Much appreciated !

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    JotForm Support

    Answered by Charlie on August 11, 2016 at 01:57 PM

    I checked your account and created a test form, unfortunately, I'm unable to replicate the problem. Here's a screencast of it:

     

    I went ahead and cleared your form's cache in our admin panel, I also tried doing some refreshing on your account. I am not sure if that fixed the problem though. I presume this is more related on the computer, browser or a specific resource being used in your computer. But I'm glad that it is now working. If the problem occurred again, please let us know.

    Thank you.

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    Answered by grade4pagasa on August 11, 2016 at 02:05 PM

    Hi Charlie. 

    I think whatever you did solved my problem. 

    I even cleared my browser cache and the JotForm cache (figure below), then uninstalled and reinstalled chrome. 

    After reinstalling, the tickets widgets I create were still buggy, I've created around 10, delete the 1st 5 forms then create new 5 ones then delete again. 

    Then I saw the test form you created on my dashboard. When I opened it, I saw that the 0 items were disabled. So I tried to create a new form with ticket widget and sure enough, it worked. Did this 3 more times to make sure and everything went back to normal. 

    Again, whatever you did, thanks so much ! 

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    Answered by victor on August 11, 2016 at 02:29 PM

    Glad you have the widget working again. If you require our assistance, do let us know. We will be glad to help.