- grade4pagasaAsked on August 11, 2016 at 08:50 AM
I've tried in in Chrome & IE under Win7 Pro.Page URL:
- victorAnswered on August 11, 2016 at 10:10 AM
Can you please indicate if you are still having issues with the widget. I have just tested it was not able to replicate what you are indicating. Each time I opened the form, all the options that were not available were already check and could not be modified.
If you require additional assistance, please let us know.
- grade4pagasaAnswered on August 11, 2016 at 10:14 AM
Still buggy in Chrome & IE.
- grade4pagasaAnswered on August 11, 2016 at 11:49 AM
I've also created a new form with a ticket purchases widget inside just to make sure.
The new one I created also has the same bug - 0 availability item checkbox is unchecked and can be checked.
- grade4pagasaAnswered on August 11, 2016 at 11:53 AM
Addendum: There are no css codes within the form or widget.
- JotForm SupportMike_GAnswered on August 11, 2016 at 12:03 PM
I was only able to reproduce it on my end after cloning your form.
However, if you create a new form from scratch and add a Ticket Purchases widget then have the following Ticket Types,
You will not have any issues.
I see that you will only encounter such issues, only if you clone a form with those ticket types. This is because you still need to re-update/reload the widget. When I created a clone version of your form, https://form.jotform.me/62233148848460, I was able to fix the issues by re-updating the widget.
I hope that will help you too. If you have any other questions or concerns, please do not hesitate to get back and let us know. Thank you.
- grade4pagasaAnswered on August 11, 2016 at 12:16 PM
I did as instructed - but still encountering the bug. Is it a regional setting?
I cleared the JotForm cache and both of my browsers as well.
- grade4pagasaAnswered on August 11, 2016 at 01:52 PM
Hi JotForm team. the ticket purchases widget is working now !
Whatever you guys did, it solved the problem.
I can now create fully functioning tickets.
Much appreciated !
- CharlieAnswered on August 11, 2016 at 01:57 PM
I checked your account and created a test form, unfortunately, I'm unable to replicate the problem. Here's a screencast of it:
I went ahead and cleared your form's cache in our admin panel, I also tried doing some refreshing on your account. I am not sure if that fixed the problem though. I presume this is more related on the computer, browser or a specific resource being used in your computer. But I'm glad that it is now working. If the problem occurred again, please let us know.
- grade4pagasaAnswered on August 11, 2016 at 02:05 PM
I think whatever you did solved my problem.
I even cleared my browser cache and the JotForm cache (figure below), then uninstalled and reinstalled chrome.
After reinstalling, the tickets widgets I create were still buggy, I've created around 10, delete the 1st 5 forms then create new 5 ones then delete again.
Then I saw the test form you created on my dashboard. When I opened it, I saw that the 0 items were disabled. So I tried to create a new form with ticket widget and sure enough, it worked. Did this 3 more times to make sure and everything went back to normal.
Again, whatever you did, thanks so much !
- victorAnswered on August 11, 2016 at 02:29 PM
Glad you have the widget working again. If you require our assistance, do let us know. We will be glad to help.