JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I presume you are referring to this form https://form.jotform.com/33024016926952?
In your form, you are asking for credit card details:
Our developers have implemented an anti-Phishing system that changes the credit card number on submissions to "#" character. Because we do not allow collection or storage of those information in our service.
If you are asking for payments from your users, it is a MUST to use our payment integrations. Here are the guides how you can setup payment/order form in your end:
If you do not want to charge your users immediately, then you can enable the "Authorization Only" option, here's a guide for that: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
We will wait for your response.