What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Setting up an autoreply email

    Asked by vpacheco on August 11, 2016 at 10:01 AM

    Estimados:

    Buenos días

     

    Mi consulta es la siguiente, necesito configurar mailing automáticos personalizados para cada cliente que completa el email con la información referente a los campos llenados, como se hace esto

    Saludos

    email autoreply autoresponse confirmation autoresponder
  • Profile Image
    JotForm Support

    Answered by Jan on August 11, 2016 at 11:20 AM

    If I understand you correctly, you would like a function wherein the submitter will receive a confirmation email or an auto-reply email. 

    You just need to set up an auto-responder email so that your users will receive an email when they completed your form. Please check this guide Creating-a-Form-Autoresponder

    Let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by vpacheco on August 12, 2016 at 11:40 AM

    Estimados:

    Tengo el mismo problema, estoy con la versión prueba y quisiera enviar un correo electrónico de respuesta automática. He configurado auto-respuesta pero no logro enviarlo a mis usuarios

    Me podrían ayudar

    Saludos

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    JotForm Support

    Answered by liyam on August 12, 2016 at 01:06 PM

    Hello,

    If you are trying the test email button, it will not send the actual email notification and autoresponders. The test email is for the purpose of checking the layout on how it arrives to your inbox.  If you want your form to see it in action and see the email notifications and autoresponders send to your emails, you will need to make an actual submission.

    If I am misunderstanding your concern, please let us know.

    Thanks.

  • Profile Image

    Answered by vpacheco on August 12, 2016 at 01:47 PM

    Al seleccionar un usuario cualquiera quisiera poder elegir el correo de autorespuesta, ¿como se hace?

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    JotForm Support

    Answered by BJoanna on August 12, 2016 at 03:50 PM

    I have inspected your form http://www.jotformz.com/form/62203778218659. Inside of that form you have two Autoresponder emails, that you have customized with your own text. 

    Recipient email field set inside of your Autoresponder emails is E-Mail filed from your form. This means that when you form is submitted Autoresponder emails will be sent to email address that is entered inside of E-Mail field of your form. 

    If you want to send only one of those Autoreponder emails based on some selection inside of your form, you can achieve that with conditional logic. 

    Inside of this guide you can find how to send email based on selection:

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-Selection 

    Hope this will help. Let us know if you need further assistance.