What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Documents are showing up as missing

    Asked by Chad on August 11, 2016 at 10:27 AM

    We have people submitting resumes and cover letters, but when we go to view the PDF file and click on the documents we are getting this message from JotForm. This is the second time we've run into this issue.

     

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>AFE9C051EB2D7204</RequestId>
    <HostId>
    6veUrfeldApBlJLSn39AQ1XO83PitJk1QmUlFudyH9kn5kAaeGhL2wumTRXeK8RdCcbI5BviYS0=
    </HostId>
    </Error>
    showing up documents JotForm style xml print
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    JotForm Support

    Answered by Kevin_G on August 11, 2016 at 12:06 PM

    I checked the form and the submission with ID "346599498172540075" the one where this file was received, and I can see the same; however, I have checked on our severs and I was unable to find the file, seems like it did not reach our servers. 

    What I would suggest you will be to ask your submitter to send you the file again and if the issue still persists, please let us know.