IP addresses or range

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    Asked on August 11, 2016 at 11:27 AM


    I found your page of whitelisting JotForm IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I have a filter set up for our email server to only allow these IP addresses to send on behalf of our domain and when I tested a submission, the IP address it was sent from was not on the list or in the range specified above. Do you have a more complete list of IP addresses? The one I got was from a and no IP addresses in your list start with 152.

    Any direction is appreciated. Thanks!


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    Answered on August 11, 2016 at 12:49 PM

    I see that you appear to be having some questions about our jotform ip address listing for emails.

    As far as I know that is the current list and we've been updating our list with any new once we get.

    If you've found one that isn't listed there it's quite possible that we may have taken on another ip or few between now and the last time the list was updated since we use multiple servers across the globe to ensure an optimized connection for our users.

    I've pulled the ip information for that ip and it does appear to be one of ours as far as I can see though I'm not sure of this entirely so i'll try to check with one of our developers about it and get back to you as soon as I can.