What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Am I now supposed to have only 25 forms?

    Asked by marraiz on August 11, 2016 at 12:10 PM

    Hi everyone,

    The system says that I have 58 forms and 25 used. The system tells me about my form limit and gives me the options below:

    1.- Delete an existing form 

    2.- Upgrade my plan to increase my form limit.

    I started to delete some forms and submitted data, but I am still having problems.  Am I now supposed to have only 25 forms? This was not setup this way when I signed up for my Premium plan... I was supposed to keep the same conditions for two years. Please check and let me know.

    Thanks,

    Maria Arraiz

     

     

     

    check thanks premium plan same
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    JotForm Support

    Answered by ashwin_d on August 11, 2016 at 02:10 PM

    Hello Maria,

    I'm sorry for the trouble caused to you.

    The issue was caused because of a technical glitch which triggered this warning message, Our backend team have already disabled this limit.

    Since the new limits are are not live yet, you should be able to create forms normally as you have been doing. We will get back to you as soon as we have further updates on these new limits.

    Thank you!

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    Answered by marraiz on August 11, 2016 at 02:24 PM

    Thanks for your prompt response! No changes/limits should be applied to my plan. I am currently on your old 139 2 year Premium plan and it is supposed to keep this low rate/conditions for as long as I remain on this plan.

    Thanks again!

    Best,

    Maria Arraiz

     

     

     

     

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    Answered by victor on August 11, 2016 at 03:22 PM

    You are welcome and again apologize for the confusion of this glitch in the system. We will be informing you if and when any changes will be implemented.